631-873-4560 info@drpsolutions.com

Managed IT

Your 1st step toward your new career is to submit your resume to DRP Solutions.

We are seeking a Level 3 Support Engineer who will be responsible for resolving technical issues for DRP’s client base. Support requests range from printer/copier Helpdesk calls to hardware, software, and network related calls. Our support Engineers are responsible for both telephone and field calls dispatched from both our Hauppauge and/or NYC offices. Our experienced Engineers need to have assorted techniques to resolve issues and arrive at conclusions prior to escalation.

A compensation plan is in place for Engineers that will commensurate with your experience. There is significant money to be made by bringing in new opportunities to our amazing sales department.

Experience:
– Strong knowledge in Windows 7-10 operating systems
– Microsoft Office 365 and on premise Office issue remediation
– Windows Server 2008-2016, Active Directory, DNS, DHCP, Group Policy
– Microsoft Exchange Server 2007-2016
– Microsoft Azure Services
– Microsoft Office 365 & Exchange Online Account Management-
– Understanding of Hypervisors Hyper-V and VMware
– Understanding of VoIP and PBX telephone systems
– Layer 2 Networking skills, knowledge of firewall rule implementation, switching, VLANs, VPN configuration, Wireless Access Point configuration, DEMARC termination
– Previous experience working at an MSP is desirable and/or working with PSA, RMM, and ticketing systems

Qualifications:
– Minimum 5-10 years previous technical experience
– Ability to build rapport with clients, both on the phone and in person
– Strong troubleshooting, problem solving, and critical thinking skills
– Positive and professional demeanor
– Strong written and verbal communication skills
–  Ability to learn software easily

A CHANCE TO EARN CERTIFICATIONS ON COMPANY TIME AND COST!!!

Submit your resume by clicking here.