Level III Engineer


Responsibilities for Level III Engineer- Field Services and Remote Support:

  1. Provide desktop technician support to all clients, while responding to the Level I, II and III service ticket requests and problems
  2. Document client issues and progress, assess, resolve and/or escalate issues as appropriate
  3. Contact third-party vendors for warranty service repair
  4. Communicate with IT Director for all issues that cannot be resolved
  5. Perform general break/fix and preventative maintenance functions as necessary
  6. Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system
  7. Ability to identify, diagnose and resolve first level problems for end-users of their workstations, laptops, printers and mobile devices
  8. Install and configure computer hardware operating systems and applications
  9. Perform Client VPN setup and troubleshooting
  10. Perform network and connectivity troubleshooting
  11. Perform other duties as assigned

Background Needed:

  1. Bachelors Degree, Technical Degree or equivalent work experience preferred
  2. 3+ years providing end-user support for current PC desktop, application software and user server administration
  3. 3+ years troubleshooting and repairing personal computers in a corporate networked environment
  4. 2+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
  5. 2+ years providing white glove IT support
  6. Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
  7. Working collaboratively and cohesively in a team environment is critical to this role
  8. Excellent attention to detail and multi-tasking ability
  9. Excellent problem solver; able to prioritize and coordinate between tasks
  10. Travel to NYC and Westchester may be required

Technical Experience:

  1. Mail Application/Exchange/Office 365 issues
  2. In depth knowledge of various operating systems (Mac-OS, Windows)
  3. Installing and configuring computer hardware operating systems and applications
  4. Active Directory – account creation/modification and password resets
  5. Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
    Microsoft Office Suite 2007 and beyond
  6. Experience with anti-virus technologies and troubleshooting
  7. Client VPN setup and troubleshooting
  8. Network and connectivity troubleshooting

DRP Solutions provides:

  • Competitive salary and commission, commensurate with experience
  • Comprehensive benefits package, including medical, dental and vision
  • Paid vacation and sick time
  • Life insurance
  • Short-term disability
  • Long-term disability
  • 401(k)
Job Type: Full-Time
Location: Long Island Office
Equal Opportunity Employer

If you would like to apply to this position, please submit the career interest form and email your resume, LinkedIn profile and cover letter to careers@drpsolutions.com.