Equipment must be under continuous maintenance coverage from the date of installation.
Genuine Konica Minolta parts and consumables must be used and maintenance procedures must be performed according to published schedules.
Improper use, electrical power, customer abuse and/or negligence and acts of God are not covered under this program.
Equipment Replacement Guarantee
If Konica Minolta or its authorized dealer is unable to service a Konica Minolta product in the customer’s office, a loaner will be provided at no charge while in-shop repairs are performed.
If within the first two years after installation the equipment cannot be repaired to meet factory specifications, we will replace it with a brand new equivalent model.
After the first two years, if the equipment cannot be brought to original specification, we will replace it with an equivalent model that may be new or refurbished.
If the equipment is replaced, the customer will receive a $1,000 rebate* towards the lease of a new Konica Minolta branded MFP, provided the new equipment is leased through KMPF.
Published Specifications include those listed on official Konica Minolta product literature for that model.
Except as provided herein, Konica Minolta makes no other warranties whatsoever, expressed or implied, with regard to the products purchased, leased or rented by customer, the service, the software included with the product or its installation and maintenance and expressly excludes all other warranties including the implied warranties of merchantability and fitness for a particular purpose.
Customer’s exclusive remedy shall be replacement or repair of the product or non-conforming parts at the option of Konica Minolta as provided in this Customer One Guarantee. Neither Konica Minolta or its dealer shall be liable for any damages, including but not limited to damages due to loss of data or information of any kind, loss of or damages to revenue, profits or goodwill, damages due to any interruption of business, damage to customer’s computers or networks, even if advised of the possibility of such damages. Customer expressly waives its rights to special, consequential, exemplary, incidental or punitive damages or monetary damages of any kind.
Products purchased or installed over 5-years from Konica Minolta invoice date are not eligible for Customer One claims.
Konica Minolta reserves the right to accept or deny Customer One claims based on product life attained and / or total copies on product(s).
Customer One Guarantee only applies to the lease or purchase of new Konica Minolta branded equipment.
Customer One Guarantee excludes desktop printers which has a standard warranty.
Network Environment
The guarantee specifies that the network environment, including PC’s and other access devices, remains the same as it was when the MFP was installed. Konica Minolta cannot guarantee the functionality of the MFP after customer network upgrades, software version & peripheral changes or the addition of non-approved 3rd party software. In this case, Konica Minolta will make every effort to work with you to ensure your MFP can function in the new environment up to and including requesting and implementing approved specification changes to the Konica Minolta firmware in order to function after the changes are completed.
*Rebate must be used within 36 months from date of equipment replacement.