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As organizations expand their use of chat, SMS, calls and other communications capabilities, more and more business-critical and sensitive information is shared using these channels. To make this information easy to find whenever it’s needed, it’s critical to safeguard these interactions from accidental or inappropriate deletion. A secure, searchable archive allows users to quickly identify and retrieve relevant conversations and ensure compliance with internal governance and regulatory retention requirements.
Why Would You Want to Use It?
Your organization’s communication data has a lot of valuable knowledge, IP, and insights. With Archiving, you can automatically preserve, search, and retrieve your critical business calls, chats, SMS or video meetings for productivity, legal or compliance reasons.
With Archiving you can:
- Easily access information for dispute resolutions.
- Leverage historic information for training and coaching, and knowledge management.
- Enable compliance and satisfy regulatory requirements.
- Support litigation, investigations, or eDiscovery needs.
Find Information When You Need It
Quickly and easily find digital conversations between employees and with customers. To protect your organization, Elevate Archiving captures, stores and provides powerful search across calls, chats, SMS and more. For regulated industries, it supports compliance with retention, retrieval and security requirements.
Data Automatically Captured For You
Interactions captured without requiring any user or administrative action. Seamlessly integrates with Elevate and easy to set up.
Fast and Easy to Find What You Need
Find what you’re looking for in seconds with powerful contextual item-level search. Supports unified view of users across different channels.
Meets Critical Business Needs
Enforced retention policies for compliant and secure archiving. Supports internal governance, eDiscovery and operational needs.
Are you challenged with finding information from past digital conversations quickly? Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions?
Watch our video to learn how Elevate Archiving helps you find critical business information when you need it.
Tools to Help You Understand How Archiving Can Benefit Your Business
The Elevate Archiving datasheet provides an overview of the solution capabilities and highlights a variety of use cases from productivity to compliance.
Our whitepaper, Elevate Archiving: An Essential Service for Business Communications, describes how archiving can help your organization address critical business needs.
30-Days Rolling Archiving Retention Included With Any Elevate License!
Have Continual Historical Access to Your Company’s Last 30 Days of UC Calls, Video Meetings, Chats & SMS.
Free 30-day archiving retains communication data for 30 days. For longer retention periods, contact us to upgrade to one of our 1-year to 10-year plans.
Learn more about how you can use DRP Elevate Archiving. Sign up for a Complimentary Phone System Assessment today!