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The Konica Minolta Customer One Guarantee

We believe the best customer experience comes from not only how our products perform and how easy they are to use, but also from giving our customers the peace of mind to know that our MFPs (Multifunction Products) are backed by one of the best guarantees in the industry. So when your new Konica Minolta branded MFP arrives, you’ll know you are getting the latest technology, superior service and support, and a guarantee direct from the manufacturer.

“It Works or It Walks”

We are so confident in the quality of our products that we guarantee your Konica Minolta branded MFP will (1) meet factory specifications and (2) be compatible with your network, or we’ll replace it with an equivalent model:

• First two years: replacement will be a brand new MFP

• After two years: replacement may be new or refurbished

• Plus, Konica Minolta will also provide a $1,000 rebate towards your next Konica Minolta branded MFP leased through Konica Minolta Premier Finance (KMPF) as a way to say “we’re sorry for the inconvenience.”

We’ve Got You Covered

The best customer experience is one that avoids problems altogether, which is why we’ve established remote monitoring and a rapid response process in conjunction with your local sales representative.

• Our Solutions & Support team will proactively monitor our installed MFP’s performance, looking to identify potential issues before they become problems for our customers.

• Should a problem arise, our technical support, local service manager and advanced diagnostics team members are all empowered to authorize a replacement, allowing for a fast and easy resolution.

To learn more about the Konica Minolta Customer One Guarantee, contact your DRP Solutions Technology Consultant or email us at info@drpsolutions.com.

Terms & Conditions

• Equipment must be under continuous maintenance coverage from the date of installation.

• • Genuine Konica Minolta parts and consumables must be used and maintenance procedures must be performed according to published schedules.

  • Improper use, electrical power, customer abuse and/or negligence and acts of God are not covered under this program.

• Equipment Replacement Guarantee

• • If Konica Minolta or its authorized dealer is unable to service a Konica Minolta product in the customer’s office, a loaner will be provided at no charge while in-shop repairs are performed.

  • If within the first two years after installation the equipment cannot be repaired to meet factory specifications, we will replace it with a brand new equivalent model.

  • After the first two years, if the equipment cannot be brought to original specification, we will replace it with an equivalent model that may be new or refurbished.

  • If the equipment is replaced, the customer will receive a $1,000 rebate* towards the lease of a new Konica Minolta branded MFP, provided the new equipment is leased through KMPF.

• Published Specifications include those listed on official Konica Minolta product literature for that model.

• Except as provided herein, Konica Minolta makes no other warranties whatsoever, expressed or implied, with regard to the products purchased, leased or rented by customer, the service, the software included with the product or its installation and maintenance and expressly excludes all other warranties including the implied warranties of merchantability and fitness for a particular purpose.

• Customer’s exclusive remedy shall be replacement or repair of the product or non-conforming parts at the option of Konica Minolta as provided in this Customer One Guarantee. Neither Konica Minolta or its dealer shall be liable for any damages, including but not limited to damages due to loss of data or information of any kind, loss of or damages to revenue, profits or goodwill, damages due to any interruption of business, damage to customer’s computers or networks, even if advised of the possibility of such damages. Customer expressly waives its rights to special, consequential, exemplary, incidental or punitive damages or monetary damages of any kind.

• Products purchased or installed over 5-years from Konica Minolta invoice date are not eligible for Customer One claims.

• Konica Minolta reserves the right to accept or deny Customer One claims based on product life attained and / or total copies on product(s).

• Customer One Guarantee only applies to the lease or purchase of new Konica Minolta branded equipment.

• Customer One Guarantee excludes desktop printers which has a standard warranty.

Network Environment

• The guarantee specifies that the network environment, including PC’s and other access devices, remains the same as it was when the MFP was installed. Konica Minolta cannot guarantee the functionality of the MFP after customer network upgrades, software version & peripheral changes or the addition of non-approved 3rd party software. In this case, Konica Minolta will make every effort to work with you to ensure your MFP can function in the new environment up to and including requesting and implementing approved specification changes to the Konica Minolta firmware in order to function after the changes are completed.

*Rebate must be used within 36 months from date of equipment replacement.