VoIP

The Power of Interaction Analytics: Unveiling Customer Sentiments and Trends

Extracting valuable insights from customer interactions is crucial for business growth and ensuring high service quality. However, the sheer volume of recorded conversations can make this process overwhelming and time-consuming for supervisors. Enter Interaction Analytics—an innovative solution that is part of our Elevate Cloud Voice (VoIP) platform, powered by Artificial Intelligence (AI) that revolutionizes the […]

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Worry-Free Vacation: Ensuring Data Security While You’re Away

Access Control, Cybersecurity, Data, Managed IT, VoIP / DRP Solutions

By: Ali Cohen As the summer season approaches, many of us are eagerly anticipating our long-awaited vacations. Picture yourself on a tropical island, soaking up the sun, enjoying the company of loved ones, and indulging in relaxation. Your biggest concern should be choosing between a refreshing dip in the ocean or a delightful dinner at

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Maximize Employee Productivity and Customer Experience with Elevate, the Perfect Complement to Microsoft Teams

Productivity, VoIP / DRP Solutions

Get More from Microsoft Teams As the workforce continues to become location-agnostic and employees are working from home, the office, and anywhere in between, delivering the right customer experiences and maximizing employee productivity from any location should be critical objectives for any business. Businesses using Microsoft Teams typically assume they have this covered, but do they? LEARN

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Building Success: How DRP Solutions Can Help Builders Achieve Their Goals

Access Control, Copiers, Cybersecurity, Data, Infrastructure, IT Projects, Managed IT, Productivity, Safety, Surveillance, VoIP, Water, Wide Format / DRP Solutions

By: Ali Cohen Building is a labor of love that requires passion, dedication, and hard work, and we believe that every builder deserves the chance to achieve success and bring their vision to life. In this blog, we explore the challenges that builders face in the competitive landscape of the building industry and how DRP

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eBook: Spring Into The Cloud

Cybersecurity, Infrastructure, Productivity, VoIP, Work From Home / DRP Solutions

TOOLS TO HELP YOU ELEVATE YOUR BUSINESS COMMUNICATIONS WITH DRP’S 5-IN-1 CLOUD VOICE PLATFORM Effective communication is key to staying ahead of the competition in today’s fast-paced business environment. The DRP Elevate cloud communications platform offers businesses a comprehensive solution that can streamline workflows, improve productivity, and enhance collaboration. Our “Spring Into the Cloud” EBook

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February + Revamp Your Technology Strategy

February and Technology Strategy: Embracing the Love of Innovation

Cybersecurity, Data, Infrastructure, IT Projects, Managed IT, Productivity, VoIP, Work From Home / DRP Solutions

By: Ali Cohen February is the month of love, but it’s also the perfect time to focus on our love for technology. In this blog post, we will explore the importance of having a comprehensive technology strategy and the key elements that make it successful, including understanding your organization’s goals, data management, and continuous improvement.

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The Tech-Savvy Guide to a Seamless and Stress-Free Office Move

Access Control, Copiers, Cybersecurity, Data, Infrastructure, IT Projects, Managed IT, Production Print, Productivity, Surveillance, VoIP, Water / DRP Solutions

By: Ali Cohen Moving your company to a new location is a significant step in its growth and development. But with this exciting new chapter comes the daunting task of planning and executing a smooth and stress-free transition, especially when it comes to technology. With the right preparation, however, the move can be an opportunity

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What You Need to Know About Triple Shield Security

Cybersecurity, VoIP / DRP Solutions

Elevate Helps Keep Your Business SecureKeeping your communications secure is critical to protecting your business data from cybercriminals. Communications tools for voice calls, chat, SMS, video meetings and file sharing all require specific security approaches to ensure your business doesn’t fall victim to a cyberattack. That’s why your cloud communications provider should be relentlessly focused

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Give Your Customers the Experience They Deserve

VoIP / DRP Solutions

Improving your customer interactions is the most effective way to grow your business. Our contact center solution will give you all the tools you need to create loyal, happy customers and hit your business goals. LEARN MORE ABOUT VOIP PHONE SYSTEMS HERE Everything You Need for Better Customer Communications Build a loyal customer base and

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Keeping Your Office Cool and Running During the Summer

Copiers, Infrastructure, IT Projects, Managed IT, Productivity, VoIP, Water / DRP Solutions

By: Yael Kirschner Temperatures are rising across Long Island, which can cause more issues than just physical discomfort. Energy represents a large percentage of expenses for the typical office building, and it is likely that more energy will be consumed during heatwaves. The sun is not the only source for high temperatures. Equipment such as monitors,

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